Shipping & Returns

1. Ordering and minimums

We supply on a wholesale basis. Minimum order quantities (MOQs) are listed on each product and confirmed in your quotation. First-time customers may be asked to provide a resale certificate or business verification as part of our trade onboarding.

2. Production lead times

Lead times begin after written order confirmation and, where applicable, sample approval. Standard lead times are 30–60 days depending on product and quantity, as stated on each product page and in your quotation. We will always confirm your date in writing before you commit.

3. Freight and delivery

• Orders ship from our warehouse in Diamond Bar, California, or direct from origin for full-container programs.
• Domestic options include UPS/FedEx parcel, LTL and FTL trucking.
• International and full-container programs are quoted with Incoterms (commonly FOB, CIF or DDP) and can be arranged by sea or air freight.
• Freight charges are quoted per order; we are happy to use your preferred forwarder when you have one.

4. Export and customs documentation

Every shipment includes the documentation your customs broker and financial institution expect:

• Commercial invoice with full product, value and country-of-origin details
• Packing list
• Bill of lading / airway bill
• Country-of-origin certificate, where applicable
• Test and compliance documentation (e.g., OEKO-TEX® certificates) upon request

We work with experienced freight partners to keep cross-border shipments smooth and compliant.

5. Inspection and claims

• We inspect all goods before shipment and document quality at origin and at our warehouse.
• Claims for damage in transit must be reported within 5 business days of delivery, with photographs of the packaging and goods.
• Claims for product defects must be reported within 10 business days of delivery, referencing your invoice and packing list.
• Approved claims are resolved by replacement, repair or credit, at our discretion and in accordance with the quotation.

6. Returns

Because our goods are produced to order, returns are accepted only as follows:

• Defective or non-conforming goods, reported within the timeframes above.
• Sample orders in original condition, returned within 14 days of receipt (return shipping at buyer's cost).
• Custom, private-label and personalized products cannot be returned unless defective.

No returns are accepted without prior written authorization from XINKO&PROS LTD.

7. Samples

We offer sample programs for qualified trade partners. Sample pricing, availability and shipping are confirmed by email before dispatch.

8. Questions

For anything shipping-related, contact us at XINKOPROSLTD@OUTLOOK.COM or (626) 360-3019, Monday–Friday, 9:00 AM–6:00 PM PT.